Refund & Return Policy

Return & Refund Policy

At Chaudhry Auto Store, customer satisfaction is our priority. We offer a 7 Days Money Back Guarantee on our products, subject to the following terms and conditions:

1. 7 Days Money Back Guarantee

You can request a return within 7 days of receiving your order.

After we receive the returned product and verify it, your refund will be processed within 24 to 48 hours.

2. Wrong, Damaged, or Incorrect Product

If you receive a product that is:

- Different from the product you ordered
- Different from the product description
- Incorrectly sent by our team
- Damaged or has any manufacturing issue

Chaudhry Auto Store will cover the return delivery charges.

In such cases, you will receive a full refund, including applicable delivery charges.

3. Change of Mind or Product Not Liked

If the product you received is exactly as described and has no fault or issue, but you simply do not like it or change your mind, you can still return it within 7 days.

However:

- The delivery charges will not be refunded.
- The return delivery charges will be the customer's responsibility.
- You will receive a refund for the full price of the returned product, subject to the product meeting our return conditions.

4. Return Method

Our orders are normally delivered through TCS.

For returns:

- Customers should send the product back to us through Pakistan Post Office, wherever applicable.
- If the product is incorrect, damaged, or different from what was described, the return delivery charges will be covered by Chaudhry Auto Store.
- If the product is correct and the customer is returning it for personal reasons, the customer can use any courier service and will be responsible for the return delivery charges.

5. Refund Method

Once we receive and inspect the returned product, the refund will be processed within 24 to 48 hours.

Refunds can be made through:

- Bank Transfer
- Easypaisa

6. Important Return Conditions

To be eligible for a return and refund:

- The return request must be made within 7 days of receiving the product.
- The product should be returned in acceptable condition.
- The returned product should be the same product that was originally delivered.
- If the product has been intentionally damaged or altered by the customer, the refund may not be approved.

For any return or refund request, please contact Chaudhry Auto Store before sending the product back.

7. Additional Return Conditions for Change of Mind Returns

If you are returning a product because you simply did not like it or changed your mind, the following conditions must be met:

The product must be unused and not fitted or installed.
- The product must be returned in its original and complete condition.
- The original box and packaging must be intact and undamaged.
- Before sending the product back, the customer must first share a clear video of the product and its packaging on WhatsApp for verification.
- The customer must wait for approval from Chaudhry Auto Store before sending the return.
- The product should not be sent back without our prior approval.

If the product packaging, box, or product has been damaged, or if the product has been fitted, installed, used, or is not in its original condition, the return and refund request may be rejected.

For products that are returned due to a change of mind or because the customer does not like the product, damaged packaging or an incomplete product will not be eligible for a return or refund.

Important: If the product was incorrectly sent by us, is different from the description, or has a fault, this condition will be handled separately under our Wrong, Damaged, or Incorrect Product Policy.

Chaudhry Auto Store reserves the right to inspect and verify returned products before issuing a refund.